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Administrator Guide
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Collect Logs
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Collect Logs: Apps & Services
- ESXi
- Routers network hardware
- Apple iOS and macOS
- Unix and BSD system logs
- C# and .NET (NLog)
- C# and .NET (log4net)
- Java logback
- Android
- Kubernetes cluster logging with rKubelog
- haproxy
- Advanced Unix logging tips
- Perl
- Windows
- Kubernetes
- Erlang
- Node.js
- Java log4j
- JavaScript
- Unicorn
- PHP
- Docker
- systemd
- Ruby on Rails
- MySQL
- Unix and BSD text log files (remote_syslog2)
- Redis
- Go
- Python
- Elixir
- IIS
- Embedded devices or proprietary systems
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Collect Logs: Hosting Services
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Collect Logs: Integrations
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Manage Logs
- Groups
- Log flood detection
- Web Hooks
- Log colorization
- Linking to logs
- JSON search syntax
- Settings API
- Log destinations
- Alerts
- Command-line client
- Log filtering
- HTTP API
- Automatic S3 archive export
- Managing Senders
- Permanent log archives
- Mapping senders to groups
- Search syntax
- Click-to-search
- Log search API
- Event Viewer
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Send Logs for Analytics
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SolarWinds Users & Orgs
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Support and Security
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What's New
Papertrail Release Notes
These release notes describe the new features, improvements, and fixed issues in Papertrail.
- November 2023 – Removed support for TLS 1.0 and TLS 1.1
- August 2022 – Remote Syslog 2 Utility v0.21 and DigitalOcean Marketplace availability
- June 2021 – Email Verification and Event Viewer Consolidation
- March 2021 – Snap Agent Integration
- December 2020: SAML Single Sign-on Enhancements
- October 2020: Logging from Kubernetes Clusters via rKubelog
- August 2020: Color Theme Updates
- July 2020: HTTP Connection Support
- June 2020: SAML 2.0 and UTC Toggles
- December 2019: Streamlined Navigation and Tri-state Display Options
- November 2019: Context Menu and Viewer Optimizations
- October 2019: Display Preferences
- September 2019: New Event Viewer
- Legal notices
November 2023 – Removed support for TLS 1.0 and TLS 1.1
As part of our commitment to preventing unauthorized access to customer data, we are officially disabling support for the TLS 1.0 and 1.1 protocols and will only support TLS 1.2 or higher starting November 30, 2023.
To avoid the security vulnerabilities created by using outdated security protocols we strongly advise users actively sending log data encrypted with TLS 1.0 or TLS 1.1 protocols to upgrade to TLS 1.2 or higher as soon as possible. See the following FAQs for more information:
What are we doing?
We are disabling TLS 1.0 and 1.1 protocol support. These protocols are outdated and can present a security risk to our customers.
What version will we support?
Papertrail will only support TLS 1.2 encryption or higher
How do these older protocols (TLS 1.0 and 1.1) create a potential security risk?
One of the most important ways to keep your data effectively encrypted is to replace older encryption standards with newer ones. Today’s increased computer processing power can allow for faster cracking of otherwise robust security protocols. To learn more, please read the article: Why It’s Dangerous to Use Outdated TLS Security Protocols.
Are there other TLS ciphers that will no longer be supported?
Yes, as we retire support for outdated TLS protocols, we will also retire support for outdated TLS ciphers that could also introduce security risks, including:
- TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
- TLS_RSA_WITH_AES_128_GCM_SHA256
- TLS_RSA_WITH_AES_128_CBC_SHA
- TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
- TLS_RSA_WITH_AES_256_GCM_SHA384
- TLS_RSA_WITH_AES_256_CBC_SHA
Where can I find documentation on Papertrail and TLS encryption?
Please read the help topic Encrypting remote syslog with TLS for more information.
August 2022 – Remote Syslog 2 Utility v0.21 and DigitalOcean Marketplace availability
Remote syslog2 utility v0.21
This version includes the following features:
- FreeBSD support – FreeBSD is an open-source operating system derived from the Berkeley Software Distribution (BSD).
- Support for ARM 64 CPUs – Supports Linux systems configured with Advanced RISC Machine (ARM) 64 CPUs.
- Token-based ingestion – Uses a token to send events, replacing a dedicated host and port. The token identifies your organization and determines where the application stores the data. Using a token, you can connect to one standard endpoint to send data to your organization’s account.
DigitalOcean Marketplace availability
SolarWinds Papertrail is now available as a software as a service (SaaS) add-on in the DigitalOcean Marketplace. This new integration connects to the DigitalOcean App Platform—a fully-managed platform as a service (PaaS) that allows developers to build, deploy, and scale more efficiently. As a SaaS add-on, DigitalOcean App Platform users can now add Papertrail log management to their application from within the DigitalOcean App Platform.
June 2021 – Email Verification and Event Viewer Consolidation
Email Verification
Papertrail protects the security of user accounts by verifying a new user’s identity. For newly created accounts, a verification email is sent to the email address used when signing up for the account. You must click the link in the email before you can log into your new account.
Event Viewer Consolidation
For customers that have been with us for a while, you may have access to two event viewers: the new event viewer and a legacy version of the event viewer. After consolidating the benefits of the event viewers into the newer event viewer, the legacy event viewer has been deprecated.
March 2021 – Snap Agent Integration
Papertrail’s integration with the rest of the Application Management products is continuing, with a new, upgraded Snap Agent integration.
The SolarWinds Snap Agent updated to make collecting logs easier and more customizable. Kubernetes and syslog log sources are available, logs can be sent to a Papertrail http or syslog endpoint.
Whether used in conjunction with AppOptics or on its own, using the Snap Agent to send logs to Papertrail is now a much more powerful option. For more information about the Snap Agent version 4.1.0 release, see the Snap Agent Release Notes.
December 2020: SAML Single Sign-on Enhancements
We updated the SAML single sign-on capabilities to expedite user management:
- Group Mapping: Group mapping allows you to define organization and product roles, as well as grant access to logs and billing plans, based on the account’s IdP group membership. Members added to an IdP group will automatically gain access to any organization or product roles mapped to that group.
- Service Accounts: Service accounts allow users to log in to Papertrail with either their SAML login or their SolarWinds Unified Login account’s username and password.
October 2020: Logging from Kubernetes Clusters via rKubelog
With Papertrail and the new rKubelog solution, you can quickly and easily implement logging for applications running in Kubernetes clusters. Since rKubelog does not require DaemonSets, sidecars, fluentd or persistent claims, it’s one of the only solutions for logging in nodeless clusters, such as EKS on Fargate. But it’s also perfect for smaller, local development clusters to setup logging within seconds.
August 2020: Color Theme Updates
New color themes were added to complement our new navigation and provide a new, fresh look to the Papertrail experience. The Solarized and Solarized Light color themes can be accessed in the display preferences.
July 2020: HTTP Connection Support
Papertrail now supports sending logs via HTTP with a quick and easy setup. When creating a new Log Destination, select to Accept connections via a Token. The new destination uses a provided token for the authentication of POST requests when sending events and can accept single or newline delimited events formatted in plaintext or JSON.
June 2020: SAML 2.0 and UTC Toggles
- SolarWinds® Papertrail™ now supports SAML v2.0, which allows you to log into your Active Directory domain or intranet and have immediate access to Papertrail, with no additional login required. The new SAML support also enables you to enforce user identity verification policies.
- A new toggle option was introduced in the display preferences to show timestamps with in UTC time, or the default timezone.
December 2019: Streamlined Navigation and Tri-state Display Options
- In response to customer feedback, we streamlined the navigation and tucked it into the top bar. This change lets the logs message fill the entire screen width and lets you see more of the log message, with less scrolling.
- A new tri-state display option was added to the display preferences to show or hide details of the event message and whether to collapse or expand the event message. These display options determine what is copied, shared, or sent to other devices.
November 2019: Context Menu and Viewer Optimizations
- In response to customer feedback, the context menu was moved back to the left side of the log message. A three-dot menu button was added to easily locate the log line context menu and event actions.
- To maximize your screen real estate and reduce scrolling, an option was added to the display preferences to hide the application chrome, which displays the event viewer in presentation mode.
October 2019: Display Preferences
The Papertrail user experience was upgraded and customization options were added:
- the user interface was reorganized and mobile experience was cleaned up.
- a new header and navigation were adopted to provide a smoother transition when switching between other SolarWinds® APM products.
- the visual appearance of the log lines can be customized from the footer of the event viewer itself.
- new color themes were designed to meet or exceed Web Content Accessibility Guidelines.
September 2019: New Event Viewer
The Papertrail event viewer was rebuilt from the ground up, with a focus on updating and modernizing the entire experience. With this new event viewer, you get:
- major improvements in usability and performance.
- more options to customize the event viewer screen, including multiple themes, font and line spacing.
- improved spacing that is easier on the eyes.
Legal notices
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.